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Took delivery of my JLR approved used E-Pace P300 from Stratstone Mayfair, London on 30th January this year. Silicon Silver with Ebony/Mars Red interior. An ex Jaguar Management E-Pace first registered 1st March 2018 with some 3,500 miles on the clock.
Before handover I requested the software upgrade to include Apple CarPlay, albeit at a cost of £200; which I understand from various sources is par for the course. Does have some intermittent faults, a message can appear when connecting the iPhone to the USB cable, please reconnect. However, when connected a good selection of Apps including Tidal which I use as my music source.
Very soon found other issues with the infotainment include the inability to make phone calls using Bluetooth, phone pairs but will not connect. No voice guidance from the Satnav and Voice Commands not working! Not sure why someone at Jaguar did not get these issues fixed before releasing the car as approved used.
So the car was collected on Monday 18th February in order that these issues could be fixed. Had a call from the service department on Wednesday 20th February; in fairness a very professional and helpful service manager who had the courtesy to bite the bullet and give me the bad news. Phase 4 should have fixed these problems and it was available from Jaguar the previous week. However, there must have been some issues with the early installs of Phase 4 as it was placed on "Suspension". Expected to be available some time in March. Estimated time to load the update is 3 hours. So the car was returned on Friday 22nd February with refurbished wheels, as previously agreed with Stratstone, but no software update.
The irony of the issue with Bluetooth is that my phone worked fine in my previous F-Type and no problem whatsoever in the XF 2.0d that I had on loan.
Thanks to the UK E-Pace forum, I outlined my issues with the software to a member of the Jaguar Land Rover Customer Experience Centre. Having exchanged private messages, I received a Case No and as of today I had received two calls from the JLR Customer Experience team. The first, last Tuesday was received whilst driving the E-Pace, so without Bluetooth connectivity the call went to voicemail! Received another call first thing this morning, very constructive and informative. Seems the Customer Experience team are stuck between a rock and a hard place, the customer and their IT department.
The latest information is that there is still no firm date, although it is expected soon, for the release of the revised version of the software upgrade.
As I was preparing this post I received a further call from the Customer Experience team to say the upgrade had just been released. Within 10 mins I received a call from Stratstone; ready to book an appointment to install the upgrade. Have confirmed Wednesday 13th March at 10:00 at their Tottenham service centre. Will wait whilst the upgrade is being carried out, I suspect 3+ hours; will take my laptop and can keep myself occupied. Fingers crossed.
More news after the upgrade has been installed.
Before handover I requested the software upgrade to include Apple CarPlay, albeit at a cost of £200; which I understand from various sources is par for the course. Does have some intermittent faults, a message can appear when connecting the iPhone to the USB cable, please reconnect. However, when connected a good selection of Apps including Tidal which I use as my music source.
Very soon found other issues with the infotainment include the inability to make phone calls using Bluetooth, phone pairs but will not connect. No voice guidance from the Satnav and Voice Commands not working! Not sure why someone at Jaguar did not get these issues fixed before releasing the car as approved used.
So the car was collected on Monday 18th February in order that these issues could be fixed. Had a call from the service department on Wednesday 20th February; in fairness a very professional and helpful service manager who had the courtesy to bite the bullet and give me the bad news. Phase 4 should have fixed these problems and it was available from Jaguar the previous week. However, there must have been some issues with the early installs of Phase 4 as it was placed on "Suspension". Expected to be available some time in March. Estimated time to load the update is 3 hours. So the car was returned on Friday 22nd February with refurbished wheels, as previously agreed with Stratstone, but no software update.
The irony of the issue with Bluetooth is that my phone worked fine in my previous F-Type and no problem whatsoever in the XF 2.0d that I had on loan.
Thanks to the UK E-Pace forum, I outlined my issues with the software to a member of the Jaguar Land Rover Customer Experience Centre. Having exchanged private messages, I received a Case No and as of today I had received two calls from the JLR Customer Experience team. The first, last Tuesday was received whilst driving the E-Pace, so without Bluetooth connectivity the call went to voicemail! Received another call first thing this morning, very constructive and informative. Seems the Customer Experience team are stuck between a rock and a hard place, the customer and their IT department.
The latest information is that there is still no firm date, although it is expected soon, for the release of the revised version of the software upgrade.
As I was preparing this post I received a further call from the Customer Experience team to say the upgrade had just been released. Within 10 mins I received a call from Stratstone; ready to book an appointment to install the upgrade. Have confirmed Wednesday 13th March at 10:00 at their Tottenham service centre. Will wait whilst the upgrade is being carried out, I suspect 3+ hours; will take my laptop and can keep myself occupied. Fingers crossed.
More news after the upgrade has been installed.
