surprised with the software issues

I'm glad that I'm not the only one who is experiencing issues.... and many at that. I have had a couple of software updates to now and still have issues even though they don't seem to be quite as annoying or frequent. However, I would like to show in a graph most of the issues that I have been dealing with! Here are the issues noted in the graph that represents the number of documented occurrences, there have been a few undocumented.
mp3, navigation, satellite radio, prox sensors, FOB, ambient, turn signal, backup, rattle, seat position, loss eng pwr, cruise, fuel smell, low coolant.
I really am not happy with the efforts put forth with the Jaguar team to resolve their software issues. I think they have dropped the ball on this and are going to lose many customers in the end!

 

Let's see... I've had the car since March, 2019 and I've had quite a few problems - some more serious, and others that I can live with:

The Serious:
- Cracked heat shield (replaced)
- Unit that receives data signal not working (replaced)

The "I can live with":
- Upon acceleration, I hear something to the left rear of the vehicle, it almost sounds like something rolling (I'll check for random, lose bolts as one user mentioned above!)
- Unresponsive locking/unlocking - not resolved with software updates; I've had to dig my key out from the nether regions of my purse on several occasions
- InControl system response is sloooow - it seems like I select something and it takes forever to load

But I still love the car and would consider buying another in the future. I've had similar issues with other cars (Audi, Volvo) but what sets the current vehicle apart from the others is the dealership. They've been excellent to work with and repaired the first two issues as quickly as possible.

 

Ack... "loose" not lose...

 

How is everyone finding Jaguar's ability to handle these issues on a dealer level? Handled well, it can help dealing with these issues.

 

I had one issue in my first year. It had to do with SOS not available. I got it in and serviced without an issue. Other than that no other problems. That was my FY20 E-Pace. That has been traded in for a build spot for a FY22 model. I was happy enough to trade in for another one.

 

Any issue I've had (2020 model) has been electrical/computer related. A Jaguar tradition. Still love it.

1. Nav screen goes blank (self corrects after stopping and restarting)
2. Rear hatch sometimes opens by itself
3. Rear hatch sometimes refuses to open
4. "Power gesture tailgate" feature usually doesn't work at all (paid extra for it)
5. Audio source frequently changes for no reason. Usually after restarting, sometimes while driving

 

I purchased a 2019 EPACE and also found the navigation, sound system and Apple car play glitchy. I bought an extended warranty and would greatly appreciate any other common problems and/or preventative maintenance tips

 

Different issues: I observed a free bolt in the inward entryway pocket Apple CarPlay crashes ALOT Touch open on the external entryway doesn't work all the thing. Front 12V Power on the scramble doesn't control off with the vehicle Trunk is truly small - can't fit 5 packs of food.

 

I picked up my 2018 E pace used in 2020 with about 30,000 miles on it. I purchased it from a BMW dealership that had bought it at an auction. The vehicle only had one owner had never been in an accident. The day I brought the vehicle home I pulled into my driveway and I thought there was a helicopter over my head. as I roll down the window, I realized it was the engine fan that had gone bat shit. I called the BMW dealership. They provided me with a BMW loaner car while jaguar ordered the parts to repair the problem.. It took them two months to get the parts in.

When I purchase the car, I was told that it was a bumper-to-bumper warranty for 60,000 miles or the first five years. This included basic maintenance oil changes and that I would get a loaner car when work needed to be done. All of this was proven to be true except for the loaner car. The loaner car program through JLR is manage at the dealership level and it is their discretion as to who gets a loaner car and when. Even when they had a loaner available., I was not given one. In the first year, I own that car it’s been more time at the dealership having repairs, maintenance or recalls done then the time that I actually had the car in my possession to drive Not every GLR dealership does this. But the one in Portland Oregon does so if you’re considering buying a jaguar or Land Rover make sure you do it from the dealership here. Or they will screw you over.

Now that I’m outside the 60,000 mile warranty, I found a jaguar authorized repair mechanic that is half the cost and repairs are completed in half of the time that the dealership took to complete repairs.

Outside of this, I love my E Pace. It’s been a great car. Will I ever purchase another jaguar? Definitely not from Portland dealership.

 

The engine fan problem sounds scary! Mine makes weird noises sometimes but nothing that bad. Might get it checked just in case, thanks for sharing your experience!

 

Is it the engine or the transmission?

 

Filed a complaint with NTSB as the transmission should not be failing with barely 50k miles on it. Hoping more owners who have experienced gearbox faults and transmission failures follow suit for a recall to be performed. This is a safety hazard. The link to file complaint: https://www.nhtsa.gov/report-a-safety-problem

 

Oh this is good to know. I've had mine since new. I ordered it, and have enjoyed it every day. Servicing the car is vital to performance. Every year or 10k miles is the rule. I chose every year since I only drive it limited. That service fee of $260.00 Is well worth the extra safety.