SIM card reader malfunction - Jaguar E-Pace Forum
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post #1 of 5 (permalink) Old 01-17-2020, 06:52 PM Thread Starter
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Join Date: Sep 2019
Posts: 2
Unhappy SIM card reader malfunction

Hello everyone
Am new to this forum and this is my first post.
I purchased an E Pace HSE D 150 about 3 months back. I have been using the inbuilt SIM reader to get the live traffic updates, weather and sometimes news. I was using a mobile SIM(not a dedicated data SIM). Last week I had to change my SIM. When I inserted the new SIM, it failed to capture the network. The SIM working fine when I put it into a tablet (itís a data-only SIM). I got a replacement SIM with no luck. When I tried my old SIM, it wasnít working either. I tried another SIM. But looks like SIM reader has malfunctioned now.
Any suggestions from you guys? Could that be a software glitch or a hardware problem? How easy/difficult it is to replace the SIM reader?
Thank you.
n2019 is offline  
post #2 of 5 (permalink) Old 01-23-2020, 06:50 AM
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Join Date: May 2019
Posts: 7
I don't know if you're having the same problem I had, but this sounds very familiar to me...

I had a similar problem last year - SIM not being recognized, real-time traffic flow not working - essentially, my car had no connection to the outside world.

I went back and forth with the dealer - software updates, and other "tweaks" - until the woman who sold me the car finally figured it out...

It wasn't the SIM card - it was the master unit (located in the overhead console) that connects the car to the outside world. Once that was replaced, everything worked as expected.

Good luck!!
Pibble18 is offline  
post #3 of 5 (permalink) Old 01-26-2020, 12:51 AM
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Join Date: Jan 2020
Posts: 2

just got a 2018 E-pace and it didn't have a sim card at all. I would like to know where (other than dealer) or how I can get one. 4hrs to closest dealership. Thanks
cdoghump is offline  
post #4 of 5 (permalink) Old 01-31-2020, 04:41 PM Thread Starter
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Join Date: Sep 2019
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I took my E pace to the local dealer. He had to change the central consol and now the car got back the connectivity through 4G.

Hello cdoghump, are talking about just a SIM card or a SIM card reader? If you don't have SIM card reader then I don't think that's something you can fit aftermarket. Its integrated with media infotainment system of the car. I hope that helps.
n2019 is offline  
post #5 of 5 (permalink) Old Today, 12:38 AM
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Join Date: Jan 2020
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Thanks for your reply! In the center console there is a place to put a sim card but it was not in there. The sim card reader is built in, right?
cdoghump is offline  

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